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Toyota Gets Social By Using Fans Online Comments To Launch New Car

Press Release - South Africa, 01 March 2017

In a dramatic departure from today’s pedestrian motor vehicle advertising, Toyota South Africa has used internet comments from its online fan base to launch the C-HR, its brand new high-powered cross-over marque.


The digitally savvy through-the-line campaign, devised by FCB Joburg, features authentic, real life comments taken from actual fans who commented on Toyota’s teaser campaign posts and Tweets for the C-HR.

These comments are as interesting and unique as the C-HR itself with @midzimgudlwa describing it as “#thebomddotcom” while @samsonkgoroba said “it looks like something that will bite you”. Other comments include, a ‘flaming like’ visual from @chrisvanstrijp , a ‘Shut up and take my money’ meme from @jasonlessing and ‘Toyotally speechless’ from @mari-louras.

The campaign is the brainchild of the FCB team of CEO and Executive Creative Director Brett Morris, Creative Directors Tian Van Den Heever and Simon Fabricius, Copywriter Inge-Marne Blignaut and Art Director Pamela Turner; all worked off a strategic brief provided by FCB Joburg’s strategic director, Kabelo Lehlongwane.

“The C-HR stands out from the crowd, just like the people who are going to drive it. Their resistance to convention means they lead conversations, especially online,” explained Lehlongwane.

“In fact, they’re skeptical about big brand messages and would rather trust a peer review on the internet when making decisions. We concluded that the only way to sell the unconventional C-HR to this unconventional market was to use their comments to sell the C-HR back to them, proving that it is, #InternetApproved.”

Toyota’s Senior Manager of Advertising & Digital Marketing, Aidan Castille, expanded: “The C-HR exudes athleticism, matured sexiness and refinement that stands out in a city at night.  As such, it’s an extension of its owner’s personality, highlighting his or her individuality and identity.

“The brief therefore put to FCB Joburg was to introduce the C-HR to the market while creating ‘waku-doki’ for the Toyota brand - that feeling of anticipation and that adrenaline rush you get when you are about to do something exciting.”

“In addition, it was tasked with coming up with a campaign that would position this new car correctly to resonate with a younger, trendier audience of 30-plus males and females.”

The starting point was an online campaign on Toyota’s social media channels asking the various communities what they thought of the C-HR. The best comments were then used in the through-the-line campaign, which comprises of television, radio, print, digital and out-of-home.

The 40-second TV ad, which you can view here, was shot by Bioscope Films over two nights in the Johannesburg CBD.

The campaign broke on February 27 and Lehlongwane believes the target audience will be pleasantly surprised. “We’re certain Toyota fans will appreciate the fact that we’ve listened to what they say, and take notes of their comments and feedback,” he said.

View the TVC here:



Client: Toyota SA

Brand: C-HR

Senior Manager of Advertising & Digital Marketing: Aidan Castille

Brand Manager: Zhandre Brandt

Creative agency: FCB Joburg

Executive Business Director: Reagen Kok

Account Director: Nicole Malan

Project Manager: Christine Lubbe

Executive creative director: Brett Morris

Creative Director: Tian Van Den Heever and Simon Fabricius

Copywriter: Inge-Marne Blignaut                        

Art director: Pamela Turner                    

Strategic planner: Kabelo Lehlongwane

TV production: Nakita Bolus     

Media planners: Gwen Bezuidenhout, Whitley Stallbaum and Sonet Geyer

Production companies: Bioscope Films

Director: Simon Cracknell

Producer: Daniel Kaplan

Post-production: Freqncy, Sterling sound and Ludus Upstairs post